The customer service from the vw diesel hotline was the worst I have ever experienced. I can't imagine actually owning a VW let alone trying to service one.

I get it, a shit load of cash was being handed out. But that is no excuse to treat customers like crap. 6 friggin months to work thru the process fighting at every step.

Now that is over and I have the Cayenne with CPO and extended engine and emissions coverage....I may keep it and run the wheels off it. It's a great daily vehicle.