Ok so here goes:
So I tried to schedule a service again today for my escort shifter ZR3 that was installed by Jack Daniels Audi (the rear shifter is malfunctioning). Also I wanted them to check the oil leak problem. Here is the convo:
Me: Can you check the oil system, it might be leaking or burning. I am using alot of oil every 3000 miles.
Larry (service rep): If it was leaking it would be in your driveway.
Me: The car has a covering that would prevent a slow leak from showing up in my driveway.
Larry: If it was leaking you would know it.
Me: (cant remember, something along the lines of no cant you look anyways)
Larry: Ok when can you come in.
Me: Whens the next time you have a loaner car available?
Larry: I cant give you a loaner car.
Me: Why not?
Larry: You know why.
Me: No i dont, please tell me.
Larry; You posted on AudiWorld about your loaner car last time. (this was when i was upset I got charged and when I got the dirty car)
Me: You have to be joking.
Larry: I was instructed by my Manager not to let you have a loner car because of AudiWorld.
At that point I hung up. Are they even allowed to do that?!? I was so furious I called my sales rep on his cell phone and told him. He was upset too. I told him I am probably going to cancel my RS4 order unless this gets resolved. He has been very helpful trying to get it resolved. Hes a really good guy and is very responsive (Jon is his name). I was told a manager would call me back but no one has. I dont know what to do. Isnt this America? Cant I complain about my service if i want? Is my dealer stalking me on AudiWorld? I cant believe they would do that. Its not like they arent giving me service, they are not giving me loaner cars. I have 2 cars from them and an RS4 on the way. How could you even treat a customer like that? I feel like I should sue them or something for discriminating against me cause I felt like I should share my opinion. Also I hope they are reading this. If you guys are reading this, then post back. Stop hiding in the shadows and lurking. There are other good dealers out there, you arent the only dealer on this planet. Audi of America will definitely hear about this one. I will be heading to Riverside this weekend and putting down a deposit on an RS4. At this point I dont care when I get it, but it most likely wont be from Jack Daniels Audi. Although I feel bad for jon, hes a really good guy.
Feel free to comment.