Great story about FCP euro. Bought a John Cooper Works exhaust for my daughters Mini Cooper s. Got a crazy email that they couldn’t find any way to ship it. So I asked how big was it and would it fit in a Q5. They said probably. So I made plans to go down from RI to CT to get it. Contacted a few minutes later, one of their staff agreed to drive it to my house. He did on a Friday Night so I could have it installed the following morning. That’s customer service.