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Thread: An apology from unit20

  1. #1
    Registered User grizz's Avatar
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    An apology from unit20

    Guys ,

    I would like to publicly apologise for the poor level of service by me.

    A customer placed a order and payed for some used parts on the 29th december.

    Due to the christmas holidays and sickness the parts were not sent out.

    I have only just realised today and will ensure the matter is sorted asap.

    Grizz
    www.Unit 20.org
    martin@unit20.org
    Home of all things for the RS6 .....

  2. #2
    Registered User 4everRS's Avatar
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    When running a business, there will surely be mistakes that happen. The key to successful business' is how they handle these mistakes.

    A friend/client Dentist of mine once said, "You don't need to floss all your teeth. Just the ones you want to keep". He didn't mean that statement to be translated into customer service, but I think its a great analogy.
    Avus Silver RS6 - Viper Stage 2 ECU/TCU - Water/Meth Injection - Frozen Rotors - Hbars - clear corners - Hella smoked tails - gutted precats

  3. #3
    Registered User MaxRS6's Avatar
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    ^LOL- Agreed

    Anyone makes mistakes- it is the recovery that counts!
    210K miles rolled

  4. #4
    Registered User grizz's Avatar
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    We try not too , I try to ensure the service from unit 20 is second to non .
    www.Unit 20.org
    martin@unit20.org
    Home of all things for the RS6 .....

  5. #5
    Registered User kilian tuning's Avatar
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    dont worry mate, there are lots of other things to worrie about...

    Mugello Blue C5 RS6 Avant Viper Tuning ECU/TCU
    MTM Bimoto wheels 9,5 x 19 ET 30 LK 5x112 with 275/30/19 tyres
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  6. #6
    Registered User JSRS6's Avatar
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    Mavada, is that a power cord to be plugged into a LAN?
    Avus RS 6, RNS-E/BT/RVC, Eurocharged/MTM, SuperSports, PSS9/Hotchkis, SS Lines/EBC Reds, FMU/BMC, Sportec vents, 007's, 9500ci, Black Optics/Headlights/Trim/Rims, CC; coming soon: stage 3 snow meth

  7. #7
    Registered User MaxRS6's Avatar
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    Thread jack count +

    ^Uhhhh- that thing can be brutal to an ethernet network...Just sayin...
    210K miles rolled

  8. #8
    Registered User kilian tuning's Avatar
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    it speeded up things...then just flames...
    Mugello Blue C5 RS6 Avant Viper Tuning ECU/TCU
    MTM Bimoto wheels 9,5 x 19 ET 30 LK 5x112 with 275/30/19 tyres
    MTM exhaust system cat back 4-pipe with throttle valves in 2 pipes, control

  9. #9
    Registered User TozoM8's Avatar
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    110V or 220V whatever it takes
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  10. #10
    Registered User Elevens's Avatar
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    Quote Originally Posted by grizz View Post
    Guys ,

    I would like to publicly apologise for the poor level of service by me.

    A customer placed a order and payed for some used parts on the 29th december.

    Due to the christmas holidays and sickness the parts were not sent out.

    I have only just realised today and will ensure the matter is sorted asap.

    Grizz

    Class act Martin. Things happen. No matter what, your Number one in my book.........................
    03 RS6, VIPER ECU, MTM TCU, Milltek Full Catless Non Res setup from Turbos to the boxes(ROAR'S), H&R Coilovers, Hotchkiss ARB's, 19x10's with 275-30-19 PSS's at each corner, Kenwood 9960 Head unit, V1 Radar Locator. 517 Trans Rebuild, ScrollProducts Turbo Rebuild.

  11. #11
    Registered User
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    Quote Originally Posted by kilian tuning View Post
    dont worry mate, there are lots of other things to worrie about...

    LOL. The dreaded Etherkiller. No EU adapter needed either.
    2012 Q7 TDI S-Line - 2010 GTI - 2007 A3 3.2 S-Line - 2003 RS6
    2001 Honda S2000 - 1977 Honda CBR 750-F2 - 1965 GMC 1500 WideSide

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