Frederic,
If you have anything to do with dealer choices please allow another US dealer. I have heard so many complaints about Hoppen and the lack of service that its depressing to even consider MTM components.
I think MTM is missing a good portion of Audi market share in the USA. Audi is selling record numbers of autos and demand for the specific Audi tuning components should be getting much higher.
hint
Originally Posted by DHall1
WEST COAST for the $$$$$$
or
COLORADO would be rather central
SOLD - 03 RS6 Avus (905355)
Current - 03 Toyota Tacoma 4x4 double cab - the YETI, lifted, winched, snorkeled, lockered, skidded, geared
hoppens been good to me. u just heard bad stuff?
03 rs6 dahlback 461 awd hp 530 tq. 12.2 118 gone
01 rs4
Rs6 avant loba 6sp
+1
Mike @ Hoppen motorsports was superb to me last year getting my TCU done and back to me in record time! Just my own experience.
Sorry, I'm seconding the motion from Dave. Horrible service the few times I've tried to use MTM.
My first contact was 2 weeks ago inquiring about wheels. I was expecting a quote and pictures of the different finishes offered in a couple of days. I still haven't heard back.
To clarify.
Customers need information. A dealer or distributor for aftermarket parts must supply that needed information. A dealer or distributor must be an expert in the field and have passion for the products. We are not dealing with 10,000 dollar Kia Rio's. When planning an upgrade path to a RS6 the dealer must be an expert on the aftermarket features and applications.
That is my only concern with Hoppen. Just the lack of communication and getting back to the customer with what you promised.
Not many of us just throw around 10k here and 10k there without first researching and getting all the details together. There lies the service that we need.
The details.
there appears to be another MTM dealership in the US....
MTM USA William Young
specialist for mtm complete cars
600 S. Adams Road, Suite 220
Birmi ngham, MI 48009
US - U.S.A. Phone: (0 01) 24 87 23 33 99
Fax: (0 01) 24 87 23 33 91
young@mtm-us.com
www.mtm-us.com
http://www.mtm-online.de/en/dealers
incidentally, the mtm-us.com site appears to be a mirror of the official mtm germany site, and they have the 19" wheels for 2090eur, which conveniently translates to US$3100.
I think you have a strong point, but I would email MTM Germany about it.
RS6.com Owner and Admin. The PRISM of RS6.com - Click here to send me an e-mail
Hint taken and e-mail sent.
Let's see what happens.
Steve
"You have first to experience what you want to express" (V. Van Gogh)
I have escalated the matter to MTM Germany.
In futur, please contact MTM Germany directly.
Frederic
doc, Mike historically been slow (ie do not expect your typical 24 hrs response time like you are use to with FedEx ....).
I had 4 cars done by Hoppen between 1990 and 2002 (one of then shipped to Lehman in Liechtenstein) and they always delivered - was it 24 hr response? No. Than again 99% of the stuff was not emergency. There are days when Hoppen twill responf immeditely and sometimes it takes few days - this is typical for small operation.
The 24hrs turnaround worked for us for ECU chips (that was outside of the major work on 4 cars above).
I can assure you that MTM in Germany does not work any better sometimes - I had Q7 issue with t hem and I even ended up talking to Frederick because it just took sooooo f....g loooooong. And he (F) sometimeds works (understandably) on same schedule as Hoppen..)
So do the others from time to time.... The only thing I'm looking for it the product and I am willing to sacrifice my "after 6 months of deliveration blah blah I decided to tune/modify (SPENT MY MONEY) and I want it yesterday" approach.
THe RS6/RS6+, 2.7T A6S, another Q7, spacer, exhaust orders, other stuff, worked just fine, so....
If you expect "we kiss your ass" service, WallyMart would be better choice (although with Osama admin things have changed there as well).
enough with soap opera for today...
rs6+/mtm/movit
q7 4.2 tdi mtm
CAT D3
RAM3500 D Cummins 6.7 Diesel
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If the liberals love communism so much, why don't they move to China?
Not sure about the "kiss your ass" part. I'm used to dealing with Companies that tell me they will send a price and pictures within a couple of days, doing so. At least a note that it will take longer. After 3 weeks of no contact, I'm ready to look else where. When I bought this car, I figured I'd have close to $40,000 in it. I still have about $13,000 to spend. At this point, probably not with Hoppen or MTM.
Frank,
Lets use your case in point to drive home this issue with MTM.
Should we expect 3 weeks and no answer from Hoppen?
I say we elect Steve/SAFE4NOW/AUTOSCOPE DALLAS to become the 2nd MTM dealer in the US. I will promote this selection until MTM listen and include his operation to the supplier list.
What say you RS6? Should we add Steve to the MTM dealer list?
GJG,
A couple of points.
1. How did you get so up to speed on current US government policy? BTW, you are 100% correct.
2. I dont think we should wait 3 weeks for a response from Hoppen when they said a day or two.
3. I support another MTM dealer for the USA. Someone with passion for the brand and someone that owns and drives a RS6.
doc, Mike historically been slow (ie do not expect your typical 24 hrs response time like you are use to with FedEx ....
I had 4 cars done by Hoppen between 1990 and 2002 (one of then shipped to Lehman in Liechtenstein) and they always delivered - was it 24 hr response? No. Than again 99% of the stuff was not emergency. There are days when Hoppen twill responf immeditely and sometimes it takes few days - this is typical for small operation.
The 24hrs turnaround worked for us for ECU chips (that was outside of the major work on 4 cars above).
I can assure you that MTM in Germany does not work any better sometimes - I had Q7 issue with t hem and I even ended up talking to Frederick because it just took sooooo f....g loooooong. And he (F) sometimeds works (understandably) on same schedule as Hoppen..)
So do the others from time to time.... The only thing I'm looking for it the product and I am willing to sacrifice my "after 6 months of deliveration blah blah I decided to tune/modify (SPENT MY MONEY) and I want it yesterday" approach.
THe RS6/RS6+, 2.7T A6S, another Q7, spacer, exhaust orders, other stuff, worked just fine, so....
If you expect "we kiss your ass" service, WallyMart would be better choice (although with Osama admin things have changed there as well
enough with soap opera for today...
Dave
I'm game. I'll have to check my calendar at work tomorrow for how long its been. I think 3 weeks tomorrow or Tuesday. I haven't missed any phone calls or e-mails.
Frank
dave, did you try to contact the other contact that I dug up for mtm us?
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