Lexus is pretty amazing on the customer service front. They replaced one of the run flat tires for free during the warranty period. Helps when the car's are so reliable. My wife's car had one major problem under warranty - the navigation screen went out. And we bought the SC430 the first year it came out.
Lexus is the king of customer care. Their cars might drive like boats (a la mercs) but man, they treat their customers right. It's part of the reason why Lexus owners swear by that crap.
http://www.lexus.com/models/LS/service/index.htmlOriginally Posted by s42ski
that might help . All of the mentioned comes with a "warranty repairs"
Service Loaner Vehicles: If your vehicle must be kept overnight at a Lexus dealership for warranty repairs that require more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.
"Moral indignation is jealousy with a halo."
- H. G. Wells (1866-1946)
I tend to stick around in th dealership if practical and drive as many of their cars as possible, have done the R8( porn), TTs (to small- kept banging my bonce) Q7 (felt like a drug dealer), the new A4 ( has the biggest wing mirrors I have ever seen any anything smaller than a Scammel truck) A bright orange S3 (no comment) and a 3.0 TDI A6 (FAAANTASTIC car for an everyday bus).
I am testing the RS6 on the first day they have it available, will take my camera and take some Video to post somewhere around here if you woud like?
So fast, it will re-arrange yer trousers!!
wow all you guys complaining about your loaners.. I really don't care what kind of car I get as long as there's A/C and a stereo. I figure I'll save my whining for when it matters.
I just took in my rs6 for leaking tranny seal... I had a ford taurus loaner. And guess what? I was actually grateful that they offer the loaner. It didn't even occur to me to bitch and moan that the loaner wasn't "up to par."
And ditto for when I take my Acura NSX in. Really guys... isn't there something more important to whine abhout out there?
it's not about the whining but the quality service. It's there or it's not. I wouldn't mind any wheels but the better the marrier
"Moral indignation is jealousy with a halo."
- H. G. Wells (1866-1946)
I understand what you are saying but its more of a matter that I am too big for half the cars that they try to give me not only that the cars are crappy how can you give someone 6'1" 300+ lbs a taurus I just am not comfortable
***Big Drew***
Re:Vision Auto Salon
Revisionauto.com
801 E. Gude Dr
Rockville MD 20850
Remember to pray to the car gods daily
Pacific Audi is my dealer as well in terms of purchases and service. When I bring in any my Audis, I either get an A8L or an Q7 3.6. Generally, either one is waiting for me when I arrive. My sales manager takes care of all the details and is always informed if I am bringing any my Audis for service. My take is if you find a dealer that treats you well, it does pay to show loyality over the years.
"Four Rings to Rule Them All - Audi"
Agreed, but I always find it a superficial reason to own a vehicle if it is based only on strictly external reasoning such as getting a "hug" to show high quality service, therefore I will continue to buy crap. In America, Lexus filled the vacuum created by the downfall of Oldsmobile and slow erosion of Buick. The demographics are literally the same. Reliability is great, but for Lexus I just see it as overhyped in this regard more from marketing and perceived stereotypes. In other words, someone might over look problems because they have been indoctrinated by PR. Audi's weakness in the US is simply its dealer network. Fix the various dealer issues, and Audi will explode because the substance of product is there and supercedes Lexus by a long shot. For example, this is becoming evident in the LA market where Audi is booming. Better service and new dealerships.
"Four Rings to Rule Them All - Audi"
Seems I am lucky in Chicago...most dealers provide a loaner and certainly an Audi loaner if i call in advance and ask for it. Had A4s, A6s, A8, Q7 from my preferred dealer. Only ran into one where they changed their policy and said they would only give a loaner to customers who bought from them...having had serviced 2 audis there for over 5 years they immediately lost my business (that and the screwed up repairs). In my market competition is a good thing.
2012 R8 GT #275 Suzuka, 2014 RS7 Suzuka/Lunar Silver, 2013 RS5 Suzuka/Lunar Silver
2000 Audi TT Neiman Marcus Edition #47, 1960 Cadillac Eldorado Biarritz Convertible
Past...03 RS6, 10 S5 Cabriolet, 00 NMTT #25, 94 Audi Cabriolet
I don't think the audi weakness is the dealer network. I've had my audi for 14000 miles and had to fix a broken AC switch, headlight washer, fuel tank sensor, and leaking transmission. I don't think audi will explode until the quality improves. I've had my nsx for 35000 miles and had not a single issue.
When I had my S4 serviced, they gave a demo RS4 Avant for two days
now I know why, I brought the RS4 2 days later. !!!!!!!!
S4 was great
RS4 is fantastic
"I bought" would me more appropriateWhen I had my S4 serviced, they gave a demo RS4 Avant for two days
now I know why, I brought the RS4 2 days later. !!!!!!!!
S4 was great
RS4 is fantastic
"Moral indignation is jealousy with a halo."
- H. G. Wells (1866-1946)
I knew I should have stayed at school longer !!!!!"I bought" would me more appropriate
me is no school teacher , me is an audi driverI knew I should have stayed at school longer !!!!!
That was a smart move from the dealer to have a great loaner in stable
"Moral indignation is jealousy with a halo."
- H. G. Wells (1866-1946)
Richard, I agree with most of what you're saying but Lexus vehicles are quality vehicles. They don't necessarily fall into the category of vehicles that you and I might drive but my mom loves her Lexus and for her, it's all the performance and comfort that she ever needs.
My brother in law drives a lexus is200.
He thought it was quick and sounded nice...... Then he got RS6ed, 250 miles in my car and he needed diapers(??) nappies!
His car was completely bullit and bomb proof though and never went wrong in 5 years.
We wernt sure who was the shiney knob though, him or the gearstick!!
So fast, it will re-arrange yer trousers!!
Ditto on the quality Lexus service. My wife drives a GX470 and Audi is not anywhere even close to Lexus for customer service. Not fiction. Fact. Better than BMW as well. You pay for it however.
Solid vehicles. High resale value excellent service but BORING to drive for sure. If I sold our GX470 today we would profit private party by $6k. Our lease is up in 6 months and the dealer has been calling us offering $4K over the residual value to buy it now and put us in another Lexus.
Audi has horrible resale value, sub-par service but FUN to drive. Go figure. If I sold my either RS6 right now I'd loose $6-$10K and the dealer would rape me on the trade in for sure.
But, I drive the RS6 so it's worth the price of admission and issues I guess. I wish the IS-F was going to be a little bigger. I'd consider it.
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