charlesthoburn
August 16th, 2006, 13:13
Dear all,
I am at the end of my tether and see my only option now as rejecting my car which has been wonderful with the exception of the bluetooth / sat nav and the diabolical customer service
I picked my RS4 up mid June from Stafford Audi and when I got to London I realised that I could not connect my phone (sony erric k700! )
via bluetooth. I had the dashboard pep withought the cradle as I was told that the cradle was only required for charging.
Spoke to Stafford Audi who suggested that I book it in to my local dealer (Docklands) which I did.
2 days later I get the call to say that it was fixed but I would have to purchase the cradle for it to work properly, which I did for £100.
Arrive in the car park to see the technician revving the nuts off my car to show a mate of his how good my un-run-in car sounds which was not a good start to our relationship.
Take the car home and the phone does appear to work perfectly in the cradle ( still not sure about bluetooth ) with full functionality on the nav screen and access to my phone book. For a short time I am very happy.
Next day I take the car for a spin and notice that the Sat nav is now not working, not recognising the position of the car and not showing the radio info in the dashboard display like it used to. I am not happy.
Car spend another 2 days in Docklands Audi and is not fixed. I pick it up and notice that they have put 5 miles on the clock which seems a bit excessive.
Book it in the next week, complain about the mileage and 2 days later get a call to say that it is fixed once and for all. I pick it up and notice straight away that there is still a problem as the display on the sat-nav now displays ' phone not installed.' and I have no control of my phone using the car controls. Interestingly, I can use the hands-free microphone as long as I dial using the phone itself.
I also notice that they have now put another 15 miles on the car.
At this point I am furious and I tell the dealer that I will take it up with Audi UK customer services. I must add that even now, if customer services had done their job properly I would have let this all go as the car is excellent
I am at the end of my tether and see my only option now as rejecting my car which has been wonderful with the exception of the bluetooth / sat nav and the diabolical customer service
I picked my RS4 up mid June from Stafford Audi and when I got to London I realised that I could not connect my phone (sony erric k700! )
via bluetooth. I had the dashboard pep withought the cradle as I was told that the cradle was only required for charging.
Spoke to Stafford Audi who suggested that I book it in to my local dealer (Docklands) which I did.
2 days later I get the call to say that it was fixed but I would have to purchase the cradle for it to work properly, which I did for £100.
Arrive in the car park to see the technician revving the nuts off my car to show a mate of his how good my un-run-in car sounds which was not a good start to our relationship.
Take the car home and the phone does appear to work perfectly in the cradle ( still not sure about bluetooth ) with full functionality on the nav screen and access to my phone book. For a short time I am very happy.
Next day I take the car for a spin and notice that the Sat nav is now not working, not recognising the position of the car and not showing the radio info in the dashboard display like it used to. I am not happy.
Car spend another 2 days in Docklands Audi and is not fixed. I pick it up and notice that they have put 5 miles on the clock which seems a bit excessive.
Book it in the next week, complain about the mileage and 2 days later get a call to say that it is fixed once and for all. I pick it up and notice straight away that there is still a problem as the display on the sat-nav now displays ' phone not installed.' and I have no control of my phone using the car controls. Interestingly, I can use the hands-free microphone as long as I dial using the phone itself.
I also notice that they have now put another 15 miles on the car.
At this point I am furious and I tell the dealer that I will take it up with Audi UK customer services. I must add that even now, if customer services had done their job properly I would have let this all go as the car is excellent