New AOA extended service contract for US!

[JAXRS6]

Whew! With nearly 24K miles after less than a year, I was beginning to worry so much about running out of warranty that I was starting to drive my beast less. But now there's news of a new program from AOA that may make that unnecessary.

I hope to find out more by calling the number given on Tuesday, after the holiday weekend. Meantime here's the audiworld.com link:

http://www.audiworld.com/pureprotection/

I know this is from a competing site but hope administrators here will allow it because it's big news on a topic that will be important to all US owners down the line.

[UrQ]

I bought my RS6 new in Feb and due to the problems I had with my new S4 they tossed in (at my request) the Audi Pure Protection plan for 6 years / 100K and the addtional turbo coverage, so I'm good for a few years. The plan is transferable for $50 and I have $50 dedctable but its waved at the loaction I bought the plan from.

The plan does not cover ware items.

[Wang]

Is there a time limit to buy and does it cost more the later into the warranty we do buy? Thanks

[JAXRS6]

...with yet another example of poor communication.

I called the toll free number given in the link above. AOA said all dealers have the new extended service program now, so call the dealer. I did -- and the service writer had no clue; hadn't heard of it. So I called back AOA, and they suggested I ask for the dealer's finance department. When I called back the dealer to ask for the finance department, receptionist said they had none. She asked what I was calling about; I tried to explain. "You mean Audi Assured (the program that's been around for a while for used cars sold by the dealer)?" No, I said, this is new, and for owners of cars bought new -- to extend their coverage. She still had no clue, so I left a voice mail for my salesman.

If this was the first instance of clueless communication by Audi, I wouldn't bother writing about it. But as you can see from my link below, it's happened before. Although I thought for several weeks that parts availability was the issue, it turned out that poor communication was the reason my car sat on a hoist in a Florida dealership for a month:

http://www2.rs6.com/forum/showthread.php?s=&threadid=3523&highlight=snafu

Later there were repeated dealer visits due to subpar performance. Problem was resolved only after repeated complaints by me re poor communication: Dealer tech finally had long phone conversation with an Audi engineer in Germany, after which the wiring harness was replaced -- and performance improved.

In any case I won't be able to answer questions about the new extended service contract until my dealer & AOA get their sh*t together on what's happening. Maybe your dealer would know more; please let me know if YOU find out anything!

[UrQ]

So with your performance issues, did you have any check engine lights or any indication of something wrong or was the car just performing like a pig ?

Also I have PDFs of the Audi Pure Protection plan contract if anyone wans to review

[Bauer]

I called AoA on it as well and was told it was (i believe) underwritten and insured by fidelity for AoA, And that most dealers had it. I have not asked my local dealer, but I will be stopping by to check on my car this morning at which point a will find out the details.

Cheers

[jimmy94507]

Ben,
Diablo is aware of this program. I got it when I got my car.
Jim

[JAXRS6]

Originally posted by UrQ
So with your performance issues, did you have any check engine lights or any indication of something wrong or was the car just performing like a pig ?

CEL (check engine light) would come on about 20-30 miles into subpar performance. Later, when performance improved (on its own), the light would go out. Usually on for about 20-30 miles before it went off. This cycle repeated several times over a period of weeks or months before problem was resolved as described above.

There usually would be hesitation and surging -- not severe, as it was after I took on some bad fuel, but it was there. Car acted like it had about 300 hp rather than 450.

It's difficult to quantify any of this, so the "test" I use now is this:
At 4000 rpm, if I floor it and the car takes off like a rocket, everything is fine. If it hesitates before taking off, something is wrong. I use 4000 rpm because below that level, it ALWAYS seems to hesitate before taking off -- even when supposedly healthy.

[Bauer]

Diablo is aware of this program. I got it when I got my car.

The manager who handles the extended contracts is on vacation untill thursday, so will have to wait until then.

[Wang]

with price schedule and all. The top plan for 7 years 100K miles with Turbo costs well over $3,000 if purchased while your car is still young. Cost goes up the later you buy into it. I'd do it if I were keeping the car...

[JAXRS6]

Thanks, but what IS the web site with this info? Couldn 't find it at audiusa.com and audiworld.com has no cost info, plus a search for "Audipure Pure Protection Extended Service Contract" turned up nothing useful (at least on my Google-assisted AOL).

[Bauer]

The top plan for 7 years 100K miles with Turbo costs well over $3,000 if purchased while your car is still young


My understanding of these plans are that the finance person has a cost of the plan and then whatever he can sell it for over is comission to him. Many people selling these types of warranties will try to jack up the price because of the type of car it is. I would not take the quote as true cost....atlease that is my experience. The same goes with the financing on cars.

Cheers,

[UrQ]

Yes very true, when I signed my papers, the bill was $2,200 for 6 years 100K (Gold Plan), this was dealers cost that A0A had to pay. So there is room to negotiate, just like in the price of the car.

[Wang]

http://www.continentalaudi.com/nlil0007.2/puregold.pdf

[JAXRS6]

Originally posted by Wang
http://www.continentalaudi.com/nlil0007.2/puregold.pdf

Thanks so much! After linking I called Larry & found out that even tho I'm outside Detroit, I can buy thru his suburban Chicago dealership using mail & credit card. Also have literature on the way from a Detroit area dealer who sells the Pure plan, so I'll be able to compare costs from at least two sources. Still haven't heard back from the dealer who sold me my RS6, so I presume they don't sell Pure. But apparently that doesn't matter because wherever I buy the plan, it's enforceable at any Audi dealership (according to Larry).

Thanks again!:thumb:

PS -- Anyone else who's interested and approaching 1 year of ownership or 24K miles should take a look at the link NOW because costs go up after those threshholds (and others).

[Wang]

and come to the conclusion that it is unequivocally necessary to obtain an extended warranty if one is to keep the RS6 long term. These cars are rare, and will be expensive and hard to maintain. So if you can afford it and plan to keep your car over 4 years, then get the extended warranty and include the turbo option, as well.

Question, can I buy this from Continental, being in CAlifornia????

Thanks,:rs6kiss:

[UrQ]

Whats nice is when/if you get tired of your RS6 and sell it youcan transfer the plan to new owner.

[JAXRS6]

Wang, I think your conclusion re appropriateness of an extended servce contract is absolutely correct. As for Continental selling the plan to a California client -- why not? As Larry told me from the link you provided, all dealers are obligated to honor the plan, whether they sell it or not.

The devil can be in the details, tho, so be sure to read everything before you sign. Pain in the arse, I know, but what people tell you doesn't really matter anyway, or -- at best -- could become a point of contention if you ever end up in court over enforcement of the Pure plan. What matters is what it says in the document(s) you sign.:idea:

UrQ, you also make a good point; I'm sure that having an extended service contract, especially from the mfr, would be a big asset in selling a used RS6 to an individual. But I don't think it would count much in selling as a trade-in to an Audi dealer, since they will re-sell it with Audi Assured regardless of what you have. And if you trade it in to a non-Audi dealer, it probably won't count for much either, since title will have changed hands twice by the time they re-sell -- and the transfer is good only once.:nono:

[JAXRS6]

Originally posted by UrQ
... when I signed my papers, the bill was $2,200 for 6 years 100K (Gold Plan), this was dealers cost that A0A had to pay. So there is room to negotiate, just like in the price of the car.

UrQ, the more calls I make, the better your price looks! The 6 yr/100K Gold plan thru Continental in Naperville, IL (per link provided earlier by Wang) is quoted at $2,795 -- and dealers around Detroit want about $500 more on top of that!

Since owners can purchase these plans from any dealer they choose, I'd very much like to know the name of the dealer where you got yours. Also, how can I access the PDF files on the contract language that you mentioned earlier?:hahahehe:

[JAXRS6]

MEMBERS: UrQ and I communicated bv email & I got in touch with his dealer, but turns out his price was indeed "special" -- something done to smooth things over after he had bad experiences with an S4. Bottom line: I could have saved $30 by getting the contract from thousands of miles away. But it's really not a savings if I choose the $50 deductible plan, since that deductible is waived when work is done at the dealer that sells me the contract.

I'm still researching, have a lot of questions after looking over the contract, and will post later when I have more info.

:0:

[JA]

Well, I just bought the extended warranty. It seemed like a pretty reasonable deal - I got the highest level of protection, "Platinum" for 3 years with a $100 deductable for $3,450. I am told it can be transferred for a pretty nominal fee if I ever sell the car, too. Has anyone bought this plan?


:addict:

[Finnus]

JA,

What are the details of the plan?
Is it 3 years, 30,000 miles or what?
What specifically is excluded?
DId you negotiate the $3,450 price?

Thanks for your feedback,

Finnus

:addict:

[JA]

Hey Finnus --

The plan is pretty comprehensive; they offer coverage at three different levels (Silver, Gold & Platinum); I got the Platinum. It covers virtually any mechanical failure. Excluded are items that are subject to normal wear and tear (brake rotors, pads, etc.). There is a brochure your dealer (or Audi of America) can send you which actually lists everything that is covered and not covered; it is a pretty long list and is very specific and detailed. Just as you can buy the plan at three different coverage levels, you can also buy from 1-3 years of coverage which are tacked on to the factory 4 year/50,000 mile warranty. For example, I got the 3 year add-on which gives me now a total of 7 years of coverage, or, up to 100,000 miles (whichever comes first). The premiums are pretty firm and non-negotiable; the $3,450 was for 3 years of Platinum coverage (total 7 years/100,000 miles) with a $100 deductable per occurrence.

Hope this helps give you the basic idea. Again, the brochure actually lists everything that is covered. At the Platinum level, Audi actually lists the things that are NOT covered, since they say it is easier to itemize them.

Hope you are enjoying your Beast and having a nice summer!

JA

[Finnus]

JA,

Thanks for the synopsis - very useful. I have a call in to my dealer.

Finnus
:addict:

[Wang]

$3450 for the policy is a little steep for me right now, I will have to wait. Can't wait too long though, that little policy can mean a lot if it comes time to sell. A car such as the RS6 may need special attention in its higher mileage years, and only with a warranty would it be practical, otherwise it may run too expensive to keep.

[nyrs6]

in two years can you get the same plan (extende warranty) i know it will cost more. But can you get it?

also for teh best plan do you get free oil change and free brake pads like we get now?

[JAXRS6]

Originally posted by nyrs6
in two years can you get the same plan (extende warranty) i know it will cost more. But can you get it?

also for teh best plan do you get free oil change and free brake pads like we get now?

The plan is available to owners still under factory warranty. Eligibility expires when the factory warranty does. Also, there's always some risk that between now and when your warranty runs out, Audi might further increase prices -- or phase out the program by refusing new applicants. The latter seems unlikely, tho.

Plans do not pay for oil changes or brake pad replacement.

[Finnus]

NYRS6,

The plan is provided by a third party, Fidelity Warranty Services, Inc., and among other things the warranty excludes "any loss, damage, or expense caused by ... any alteration to the vehicle or the part..."

I would assume with a heavily modded car, you would be in for a bigger fight with the 3rd party than you would with Audi alone (in the past, Audi seems to have covered blown turbos, etc, on modded S4s).

Just my 2 cents worth.

Finnus
:addict:

[nyrs6]

just a chip and exhaust nothing major.