MTM dealer request in the USA... WE NEED ANOTHER CHOICE

[DHall1]

Frederic,

If you have anything to do with dealer choices please allow another US dealer. I have heard so many complaints about Hoppen and the lack of service that its depressing to even consider MTM components.

I think MTM is missing a good portion of Audi market share in the USA. Audi is selling record numbers of autos and demand for the specific Audi tuning components should be getting much higher.



hint

[ben916]

Frederic,

If you have anything to do with dealer choices please allow another US dealer. I have heard so many complaints about Hoppen and the lack of service that its depressing to even consider MTM components.

I think MTM is missing a good portion of Audi market share in the USA. Audi is selling record numbers of autos and demand for the specific Audi tuning components should be getting much higher.



hint


WEST COAST for the $$$$$$

or

COLORADO would be rather central

[mi021le]

hoppens been good to me. u just heard bad stuff?

[Spidercat]

+1
Mike @ Hoppen motorsports was superb to me last year getting my TCU done and back to me in record time! Just my own experience.

[AudiRS4ever]

Sorry, I'm seconding the motion from Dave. Horrible service the few times I've tried to use MTM.

[uncfrk]

My first contact was 2 weeks ago inquiring about wheels. I was expecting a quote and pictures of the different finishes offered in a couple of days. I still haven't heard back.

[DHall1]

To clarify.

Customers need information. A dealer or distributor for aftermarket parts must supply that needed information. A dealer or distributor must be an expert in the field and have passion for the products. We are not dealing with 10,000 dollar Kia Rio's. When planning an upgrade path to a RS6 the dealer must be an expert on the aftermarket features and applications.

That is my only concern with Hoppen. Just the lack of communication and getting back to the customer with what you promised.

Not many of us just throw around 10k here and 10k there without first researching and getting all the details together. There lies the service that we need.

The details.

[DuckWingDuck]

there appears to be another MTM dealership in the US....

MTM USA William Young
specialist for mtm complete cars
600 S. Adams Road, Suite 220
Birmi ngham, MI 48009
US - U.S.A. Phone: (0 01) 24 87 23 33 99
Fax: (0 01) 24 87 23 33 91
young@mtm-us.com
www.mtm-us.com

http://www.mtm-online.de/en/dealers

[DuckWingDuck]

incidentally, the mtm-us.com site appears to be a mirror of the official mtm germany site, and they have the 19" wheels for 2090eur, which conveniently translates to US$3100.

[Erik]

I think you have a strong point, but I would email MTM Germany about it.

[SAFE4NOW]

Frederic,

If you have anything to do with dealer choices please allow another US dealer. I have heard so many complaints about Hoppen and the lack of service that its depressing to even consider MTM components.

I think MTM is missing a good portion of Audi market share in the USA. Audi is selling record numbers of autos and demand for the specific Audi tuning components should be getting much higher.



hint

Hint taken and e-mail sent.:hahahehe:

Let's see what happens.

Steve

[Mr Balsen]

I have escalated the matter to MTM Germany.
In futur, please contact MTM Germany directly.

Frederic

[gjg]

To clarify.

Customers need information. A dealer or distributor for aftermarket parts must supply that needed information. A dealer or distributor must be an expert in the field and have passion for the products. We are not dealing with 10,000 dollar Kia Rio's. When planning an upgrade path to a RS6 the dealer must be an expert on the aftermarket features and applications.

That is my only concern with Hoppen. Just the lack of communication and getting back to the customer with what you promised.

The details.

doc, Mike historically been slow (ie do not expect your typical 24 hrs response time like you are use to with FedEx .... :hihi:).

I had 4 cars done by Hoppen between 1990 and 2002 (one of then shipped to Lehman in Liechtenstein) and they always delivered - was it 24 hr response? No. Than again 99% of the stuff was not emergency. There are days when Hoppen twill responf immeditely and sometimes it takes few days - this is typical for small operation.

The 24hrs turnaround worked for us for ECU chips (that was outside of the major work on 4 cars above).

I can assure you that MTM in Germany does not work any better sometimes - I had Q7 issue with t hem and I even ended up talking to Frederick because it just took sooooo f....g loooooong. And he (F) sometimeds works (understandably) on same schedule as Hoppen..)

So do the others from time to time.... The only thing I'm looking for it the product and I am willing to sacrifice my "after 6 months of deliveration blah blah I decided to tune/modify (SPENT MY MONEY) and I want it yesterday" approach.

THe RS6/RS6+, 2.7T A6S, another Q7, spacer, exhaust orders, other stuff, worked just fine, so....

If you expect "we kiss your ass" service, WallyMart would be better choice (although with Osama admin things have changed there as well :doh:).

enough with soap opera for today... :cheers:

[uncfrk]

Not sure about the "kiss your ass" part. I'm used to dealing with Companies that tell me they will send a price and pictures within a couple of days, doing so. At least a note that it will take longer. After 3 weeks of no contact, I'm ready to look else where. When I bought this car, I figured I'd have close to $40,000 in it. I still have about $13,000 to spend. At this point, probably not with Hoppen or MTM.

[DHall1]

Frank,

Lets use your case in point to drive home this issue with MTM.

Should we expect 3 weeks and no answer from Hoppen?

I say we elect Steve/SAFE4NOW/AUTOSCOPE DALLAS to become the 2nd MTM dealer in the US. I will promote this selection until MTM listen and include his operation to the supplier list.

What say you RS6? Should we add Steve to the MTM dealer list?




Not sure about the "kiss your ass" part. I'm used to dealing with Companies that tell me they will send a price and pictures within a couple of days, doing so. At least a note that it will take longer. After 3 weeks of no contact, I'm ready to look else where. When I bought this car, I figured I'd have close to $40,000 in it. I still have about $13,000 to spend. At this point, probably not with Hoppen or MTM.

[DHall1]

GJG,

A couple of points.

1. How did you get so up to speed on current US government policy? BTW, you are 100% correct. :hahahehe:

2. I dont think we should wait 3 weeks for a response from Hoppen when they said a day or two.

3. I support another MTM dealer for the USA. Someone with passion for the brand and someone that owns and drives a RS6.

:w:


doc, Mike historically been slow (ie do not expect your typical 24 hrs response time like you are use to with FedEx .... :hihi:).

I had 4 cars done by Hoppen between 1990 and 2002 (one of then shipped to Lehman in Liechtenstein) and they always delivered - was it 24 hr response? No. Than again 99% of the stuff was not emergency. There are days when Hoppen twill responf immeditely and sometimes it takes few days - this is typical for small operation.

The 24hrs turnaround worked for us for ECU chips (that was outside of the major work on 4 cars above).

I can assure you that MTM in Germany does not work any better sometimes - I had Q7 issue with t hem and I even ended up talking to Frederick because it just took sooooo f....g loooooong. And he (F) sometimeds works (understandably) on same schedule as Hoppen..)

So do the others from time to time.... The only thing I'm looking for it the product and I am willing to sacrifice my "after 6 months of deliveration blah blah I decided to tune/modify (SPENT MY MONEY) and I want it yesterday" approach.

THe RS6/RS6+, 2.7T A6S, another Q7, spacer, exhaust orders, other stuff, worked just fine, so....

If you expect "we kiss your ass" service, WallyMart would be better choice (although with Osama admin things have changed there as well :doh:).

enough with soap opera for today... :cheers:

[uncfrk]

Dave

I'm game. I'll have to check my calendar at work tomorrow for how long its been. I think 3 weeks tomorrow or Tuesday. I haven't missed any phone calls or e-mails.

Frank

[DuckWingDuck]

dave, did you try to contact the other contact that I dug up for mtm us?

[DHall1]

Yes,

Frank sent them a email and copied me last week.

NO ANSWER.

I am done with them.

If MTM wants USA market share they need to wake up.

I can call Vivid Racing up the road and get 1st class service on any HRE wheel in the line up without any delay.

In my mind this is true test of MTM and who they are as a company. Is the customer important? We shall see.


dave, did you try to contact the other contact that I dug up for mtm us?

[DALLAS_RS6]

Frank,

Lets use your case in point to drive home this issue with MTM.

Should we expect 3 weeks and no answer from Hoppen?

I say we elect Steve/SAFE4NOW/AUTOSCOPE DALLAS to become the 2nd MTM dealer in the US. I will promote this selection until MTM listen and include his operation to the supplier list.

What say you RS6? Should we add Steve to the MTM dealer list?

I second Steve/AutoScope being an MTM dealer even though I have had no problem getting thru to Hoppen and getting my emails answered the same day. Another dealer would be great especialy since it would be local to me:hahahehe:. But seriously Autosope is the only place I let touch my car.

[HeadShot]

I have emailed Mike at Hoppen many times and usually had a reply well within a week. All the points gjg made are solid, If Mike hasn't got back to you i must believe there is be a good reason.
If you spend the time to do all the research on parts / different components that you may be interested in - then get a short list - and you are trying to get more information than they provide on line - i'd think some patients wouldn't hurt.
Running to Frederic or MTM Germany with the classic " i'm in the US and i'm damn unhappy with the service i expect from your dealer.. Bla Bla.. ( or words to that effect :) ) can't really be necessary right?? I'm still laughing about this really.
Shouldn't we save such reactions for things that affect us more personaly - like poor craftman ship of a product, or bad delivery / bad performance.
No reply to an information request is hardly rare these days across the board. Small companies are often overwhelmed with lay offs and cut backs.
My two cents...

I support good business and Hoppen has been golden in my experience. :asian:

[DHall1]

When a company says

"I will get you the pictures and price in a couple of days."

And it takes 3 weeks with no answer. What is the customer to think? "Oh, they must be too busy to meet the promise."

Ok, we are not talking about an engine rebuild here. Its plain and simple question of which finish choices are avail and a price. Not rocket science.

Further, there is nothing wrong with Mike Hoppen as he has contacted another member from our forum last week after a dealer inquiry was directed to MTM.

So, is it reasonable to request the choice of another MTM dealer in the US? I dont wish to drag the Hoppen store thru the mud nor did I drag them thru the mud. I asked for another MTM dealer choice.

Plain and simple.


Not sure about the "kiss your ass" part. I'm used to dealing with Companies that tell me they will send a price and pictures within a couple of days, doing so. At least a note that it will take longer. After 3 weeks of no contact, I'm ready to look else where. When I bought this car, I figured I'd have close to $40,000 in it. I still have about $13,000 to spend. At this point, probably not with Hoppen or MTM.

[DuckWingDuck]

damn, no need for the extra large text... I understand the frustration for folks that feel like the hoppen people aren't as johnny on the spot as they could have been, but you know, the pics of various finishes are available from the mtm site not to mention all the various folks who have them.

[DHall1]

Size 4 font is not that extra large.

Funny really, nobody wants to answer the question to the central problem.

Should anyone expect the level of service from this company in question? Frank didnt make up the 1-2 day return reply promise. Were sitting on 3 weeks? Is that Walmart kiss your ass service?

Its not a matter of "dickie on the spot" or "give em a break" or "you can go out and get the information yourself".

I cannot go out and get the information myself. The finish choices are confusing even for an idiot like myself. There are all kinds of pics and colors in the MTM line up. Let alone the factor of prices.

[gjg]

GJG,

A couple of points.

1. How did you get so up to speed on current US government policy? BTW, you are 100% correct. :hahahehe:

2. I dont think we should wait 3 weeks for a response from Hoppen when they said a day or two.

3. I support another MTM dealer for the USA. Someone with passion for the brand and someone that owns and drives a RS6.

:w:


1. years of experience.....
2. I agree, 3 weeks is not acceptable, my point is that sometimes (at least as it happened in the past) the response from Germany takes ages....
3. agree

[HeadShot]

Shot Mike a note last night ...
His reply -
... not really sure what DHall1 is taking about. I went through all the emails and phone messages and had nothing pertaining to this. I had lots of emails and phone calls regarding ECU & TCU mods or TCU only. I had one RS6 owner ask the weight of the Bimoto. I sold a brake kit and quoted a large turbo kit. The price of the Bimoto is on the website with ordering capabilities. Emailing pictures of the various finishes is something I do all the time and why I am now putting that on the website. Below are the finishes.
(ref. Pics)



Not so hard eh. - and no BIG type required, nice :thumb:




His contact info..

Joe Hoppen Motorsport
6245 Clark Center Ave. Unit M
Sarasota, FL 34238
(941) 924-6380
www.hoppenmotorsport.com

e.mail.... Hoppen4MTM@aol.com

[DHall1]

Dont shoot the messinger


Sorry, I'm seconding the motion from Dave. Horrible service the few times I've tried to use MTM.

[DHall1]

Dont shoot the messinger x 2.

Actually it was Frank that talked to Hoppen. Hoppen promised the information would be sent out.

Again its not about trashing Hoppen but when you talk to the company and the company says they will do something what should be expected? Its not about Walmart kiss ass service or expecting dickie on the spot. You guys wanted to take it there. Not me.

And being a smart alec about the matter gets zip.




My first contact was 2 weeks ago inquiring about wheels. I was expecting a quote and pictures of the different finishes offered in a couple of days. I still haven't heard back.

[HeadShot]

Don't you feel like you have contrubituted enough to this thread yet??? Clearly Hoppen is reach'able, i had a solid reply in less than 8 hrs. Maybe there was a tech / address problem .. who knows.
Stop me if i'm wrong but didn't you start this thread?? Then came on strong with the BIG TEXT... we can all read standard just fine by the way and no one feels the need to compensate:hihi:
Then the "dont shoot he messenger" ... is that like "don't make it obvious i'm a doush"???

Turn the burn down Dave, this site is for good information sharing. I think you guys jumped the gun some on bagging Hoppen or screaming to Europe for a better dealer.
Sounds like the group is very happy with Hoppens business, but a delay in correspondence is anoying but not life threatening... we don't need to invade Florida right ?? Ha, ha :harass:

I know you like the last word and you can have it.. like sloppy seconds.. not as satisfying as you would hope. I have said my peace.. Hoppen is good business, overaction gets us nowhere. Can't we all just have a coldie and focus on the M5 US record for time from Ny to LA and how that should be beat!!

Best regards... :rs6kiss: We are all family.
H.S

[HeadShot]

Srry boys, let me retract that.. i just love a tussel hee, hee. We own a rare car. Its hard to find anyone that deals with after market for it!!! This is an issue that will only get harder. Lets be more supportive and forgiving of the dealers we have... before we have none. The beast needs all our help on this.

:) It's ok. It was my own sloppy firsts ha.ha. Pornstar rules thats legit

[DuckWingDuck]

lol, nick, you on shore? Let's hang.

[BenA]

In the interest of keeping our favorite board "fair and balanced," I must also say that I've always gotten quick response and answers to all of my questions from Hoppen. No complaints here.

[R1]

another distributor to handle MTM products will be good, we should all have choices where we want to buy our goodies regardless even if it's the same product and regardless who is carrying/distributing the product. this goes with what type of customer service we want to experience as we go through the buying process. the more choices the better.

[ttboost]

another distributor to handle MTM products will be good, we should all have choices where we want to buy our goodies regardless even if it's the same product and regardless who is carrying/distributing the product. this goes with what type of customer service we want to experience as we go through the buying process. the more choices the better.


+1. The only person that should NOT want another MTM dealer is an MTM dealer!!!!

[snoopra]

Sorry guys but I must agree with HeadShot, ALL of my emails and calls were answered within 8-24hrs so I'd have to give them a thumbs up. Plus my TCU was done in days and shifts like butter:)

[SAF]

+1. The only person that should NOT want another MTM dealer is an MTM dealer!!!!

Exactly.

[SAFE4NOW]

... to date... the only actual contact regarding my request for information to become a vendor, was an e-mail from Hoppen himself asking who I was and what we work on....

I guess we blew each other off mutually...

<shrug>

Steve

[DHall1]

My intent was not to trash Hoppen but its frustrating waiting around. Perception is that there is lacking support in the US. I think its reasonalbe to expect some competition and competition produces better service. If Hoppen is happy banking 100 dollar TCU flashes then I guess we all get comfortable and stuck in a hole.

I think we can all see the MTM dealer in Canada and what potential exists.

But hey we should all be happy with 100 dollar TCU chips.

[p3u]

I had the pleasure of dealing with Hoppen Motorsports. I had zero issues with Hoppen, emailed, response the same day, tcu sent out, programed and sent back same day received, and will be back tomorrow!

They ( Jena Hoppen) even called me to let me know they finished and provide a tracking number ( so I can stay up all night and see where it is until morning :)

World class service, would recommend and use again to anyone thinking of MTM products in the US.

[Erik]

Perhaps something for http://www.racperformance.com/ ?

[AudiRS4ever]

I had the pleasure of dealing with Hoppen Motorsports. I had zero issues with Hoppen, emailed, response the same day, tcu sent out, programed and sent back same day received, and will be back tomorrow!

They ( Jena Hoppen) even called me to let me know they finished and provide a tracking number ( so I can stay up all night and see where it is until morning :)

World class service, would recommend and use again to anyone thinking of MTM products in the US.

I have to concur. I had the pleasure of dealing with Mike Hoppen not too long ago. Very nice and very helpful. I even told him that when I tried to use Hoppen about 8 months ago they were awful. He apologized and told me that there is no excuse. Anyway, I think they must have made some changes. I have every intention of giving them the business when I need something as long as they continue to provide good customer support.

[uncfrk]

They just did my TCU recently. It went very well.