My RS3 died and my dealer was not able to repair it without changing the entire gearbox. Bitter past experience has taught me that as soon as you begin ripping open the guts of a brand new car, other problems start to emerge. So I felt I had no option but to reject the car and ask for my money back.
I was completely depressed, because the RS3 is a superb machine. There is no other car that I want to drive. I thought there was no prospect of getting another. I thought it was the end of my dream!
I was wrong.
Audi has been fantastic. Absolutely fantastic. First of all, they are going to give me a brand new one from the factory. Secondly, they're going to give me a loaner RS3 until it arrives. I have managed to get a cancelled build slot for early in the new year.
My dealer is a hero. He knew I'd been an Audi customer for more than a decade and did everything he could to keep me in the brand. The moral of this story is that, despite the best laid plans, sometimes things do go wrong. It's how people react when they do that matters.
The bottom line is that the kind of failure I experienced is such a rare occurrence that Audi pulled out the stops to fix it.