doc, Mike historically been slow (ie do not expect your typical 24 hrs response time like you are use to with FedEx ....
).
I had 4 cars done by Hoppen between 1990 and 2002 (one of then shipped to Lehman in Liechtenstein) and they always delivered - was it 24 hr response? No. Than again 99% of the stuff was not emergency. There are days when Hoppen twill responf immeditely and sometimes it takes few days - this is typical for small operation.
The 24hrs turnaround worked for us for ECU chips (that was outside of the major work on 4 cars above).
I can assure you that MTM in Germany does not work any better sometimes - I had Q7 issue with t hem and I even ended up talking to Frederick because it just took sooooo f....g loooooong. And he (F) sometimeds works (understandably) on same schedule as Hoppen..)
So do the others from time to time.... The only thing I'm looking for it the product and I am willing to sacrifice my "after 6 months of deliveration blah blah I decided to tune/modify (SPENT MY MONEY) and I want it yesterday" approach.
THe RS6/RS6+, 2.7T A6S, another Q7, spacer, exhaust orders, other stuff, worked just fine, so....
If you expect "we kiss your ass" service, WallyMart would be better choice (although with Osama admin things have changed there as well
).
enough with soap opera for today...