Upcoming Service Action Campaign Announcement
Service Action 43A8/J4 - 2003 Audi RS6
Dynamic Ride Control (DRC) Suspension Service
This is to inform you that Audi will be notifying customers of a Service Action later this summer that requires the installation of improved shocks to 2003 RS6 vehicles.
What is the problem?
The affected vehicles may have shock leaks in the Dynamic Ride Control suspension.
What does the repair involve, and when will the repair be available?
Audi will install improved shocks on the affected vehicles. Unfortunately, the necessary parts stock to complete this repair will not be available until August. Once the necessary parts are available in the market, we will send a second notification that the Service Action is now available and can be completed.
Parts Allocation Information
Once the parts are available in August, you will receive an initial allocation of parts for this campaign prior to the initiation of this Service Action.
Interim Repair Instructions
In the event of a customer complaint on the DRC suspension system prior to the initiation of this Service Action, please create a ticket with the Technical Assistance Center (TAC) for further instructions.
Any customers with questions unable to be answered by this announcement should be directed to Audi Customer CARE at 1-800-253-2834.
Thank you for your help in this matter.
Frequently Asked Questions for Upcoming Service Action 43A8/J4
This FAQ provides supplementary information on the 43A8/J4 Service Action. For additional information, please refer to the upcoming 43A8/J4 dealer letter that will be posted on Service Net in February 2009.
What vehicles are affected?
The following summarizes the affected vehicles for the United States and Canada:
United States - Model year 2003 Audi RS6 vehicles
Canada - Model year 2004 Audi RS6 vehicles
How many vehicles are affected?
* 1,437 vehicles are affected in the United States
* 90 vehicles are affected in Canada
What is the problem and what can happen?
The affected vehicles may have shock leaks in the Dynamic Ride Control suspension.
Can I drive the vehicle until it is repaired?
Yes, the vehicle can still be driven as usual.
What exactly will be repaired on the vehicle?
Audi will install improved shocks on the affected vehicles.
What was redesigned in the DRC system?
The shock absorbers received a redesigned seal package and shaft guide bushings.
Will the Central Valves be replaced during the repair?
As a first step, the central valves will be replaced as part of the repair process. Going forward, Audi will use a newly designed special tool to recharge the existing central valves, which will increase the repair efficiency. Once this special tool is available to the Dealers, the replacement of central valves will not be necessary.
What if the vehicle has been modified from original factory intent? (i.e., aftermarket suspension)
If post-sale modifications to the vehicle prevent dealer technicians from conducting repair work under this Service Action, the vehicle may require additional work to bring it back to factory specifications. Any such additional work will be at the customer's expense. Please see Campaign Quick Reference Guide on page 23 for further details.
Is a loaner vehicle being offered under this Service Action?
No, a loaner vehicle is not offered under this Service Action.
When will this repair be available?
This is a pre-announcement notice for this Service Action. PLEASE NOTE: repair parts will not be available until August 2009. Once the necessary parts are available, we will notify you that the Service Action is now available and can be completed.
What if a customer has an issue with the Dynamic Ride Control (DRC) now?
In the event of a customer complaint on the DRC suspension system prior to the initiation of this Service Action; please create a ticket with the Technical Assistance Center (TAC) for further instructions. The interim claiming instructions will be added to the FAQs sometime next week.
Can only RS6 authorized dealers perform this repair?
No, all authorized Audi dealers can perform this repair.
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Originally Posted by topcat_92
